ClearWheelsQuestions and answers
Straight answers before you buy
Some of these answers are about what we can't promise. You should know those too.
About the inspection
Does "Quality Checked" mean the bike is perfect?
No. It is a used bike, and it will have some wear. The label means our own documented inspection process was completed and that known defects are listed in the report. It is not a government or third-party certification.
Can I see the report before I come for a test ride?
Yes. Every bike has its own public page with the full report and photos. We also send the link when you enquire.
Can you guarantee the odometer reading?
No one can prove an odometer. We assess it from the bike's age, service records and wear, and record a verdict of credible, questionable or not credible.
Could something be wrong that you missed?
Yes, it is possible. We inspect without dismantling, so a hidden defect that needs dismantling to find may not be covered. That is one reason we give an assured period.
What happens if you find a serious problem?
Safety issues must be fixed before a bike can get our label. If the frame has structural damage, we reject the bike.
About buying
Which bikes do you sell?
We are starting with scooters and 100–125 cc commuter motorcycles, such as Activa, Jupiter, Access, Splendor and Shine.
Can I take a test ride?
Yes. Test rides are at our partner garage. Bring your driving licence. We ride along on a set route.
How much is the booking token? Is it refundable?
[Token amount] [Token refund rule]
Can I return the bike?
[Return policy]
About paperwork
Who does the RC transfer?
We do. We complete the transfer within 30 days of the sale and share the new RC with you.
Who pays the transfer fee?
[Who pays transfer fees, and how much]
How do you know the bike is not stolen or under a loan?
We check the original RC, the chassis and engine numbers, stolen and blacklist flags, hypothecation and e-challans before we buy the bike. The results are in the report.
Does the bike come with insurance?
The report shows the insurance type and expiry date for that bike. If it is due, we can help with the renewal.
About cover after you buy
What does the assured period cover?
Engine and gearbox for 30 days or [Assured km limit, e.g. 1,000 km], whichever comes first. On electric vehicles: motor and battery. Read the terms.
Is this a full warranty?
No. It is a short cover on the parts named above, with written terms. We don't call it a full warranty because it isn't one.
Is the first service free?
Yes. Where and when: [Service location and time limit].
Have a different question?
Ask us on WhatsApp in Marathi, Hindi or English.